UltimatePM Program

Master every discipline. Lead with confidence.

The UltimatePM Program series is a six-session online trainer-led program covering the core operational areas of Property Management. Each topic is delivered in one focused 90-minute session, creating a practical and engaging learning experience for every participant.

The program explores the six key areas that drive performance across an Agency: Leasing, Rent Collection and Arrears Management, Routine Inspections, Maintenance and Repairs, Lease Renewals and Tenancy Changes.

UltimatePM Program provides Property Managers with structure and practical understanding to improve consistency, streamline processes, and strengthen communication across the full tenancy lifecycle. It is ideal for onboarding new Property Managers or supporting existing team members who want to refine their systems and deliver high-quality outcomes for Landlords and Tenants.

There are three (3) fundamental requirements to complete the course:

1. 100% Attendance
2. 100% Participation
3. 100% Accountability

The UltimatePM Program series is designed for both seasoned Property Managers and those who are new to the field. We welcome all individuals at different stages of their career journey.

This course is delivered fully online. To attend this course, you will require:

1. Desktop computer or tablet
2. Headphones or speakers
3. Microphone
4. Webcam

The UltimatePM Program has not been optimised for phones. For the best experience, a larger screened device is recommended.

Topic 1: Leasing

1. Understand and interpret your leasing data in order to make data-driven improvements.
2. Manage the landlord relationship through effective communication during the key stages of the leasing process.
3. Gain quality feedback from prospective tenants.
4. Process applications within 24 hours.
5. Set tenants up for a successful tenancy through an effective onboarding experience.
   
   

Topic 2: Rent Collection and Arrears Management

1. Understand the difference between rent arrears and a rent collection problem.
2. Work with your tenants to make it easy for them to pay their rent on time.
3. Use effective dialogue to help communicate rent collection matters with tenants.
   
   

Topic 3: Routine Inspections

1. The purpose of a routine inspection.
2. How to plan inspections month in advance and complete them 100% of the time.
3. The essential pre and post-inspection communications you should be having with landlords and tenants.

Topic 4: Maintenance

1. Centralise all maintenance requests within one system to improve visibility and accountability.
2. Assess and prioritise maintenance based on urgency, impact, and compliance with legislation.
3. Communicate clearly with Landlords to manage expectations and reinforce professional processes.
4. Educate Tenants to report maintenance accurately and understand their responsibilities.
5. Equip the internal team to follow the same structured workflow for logging, tracking, and closing maintenance tasks.
6. Partner effectively with tradespeople through onboarding, system integration, and relationship management.

Topic 5: Lease Renewals

1. Use data to support your conversations during the tenancy renewal process.
2. Key steps to effectively manage the tenancy renewal process.

Topic 6: End of Tenancy

1. Set Tenants up for a successful vacating experience.
2. Reduce disputes through proactive vacating experience.
3. Process and refund the majority of bonds within 24hrs of vacate.

This course is instructor-led and delivered across six (6) individual 90-minute Zoom sessions.

Week 1

• Tuesday – Session 1: Leasing
• Wednesday – Session 2: Rent Collection and Arrears Management
• Thursday – Session 3: Routine Inspections
  
  

Week 2

• Tuesday – Session 4: Maintenance
• Wednesday – Session 5: Lease Renewals
• Thursday – Session 6: Tenancy Changes