Maintenance

This short course offers learners efficiency and professionalism in Maintenance, based on proven systems, scripts, and dialogue.

Description

The aim is to raise the standard of repairs and maintenance practices, build trusting relationships, as well as client and customer loyalty.

Topics

This course is broken into six topics which focus on different aspects of repairs and maintenance practices in Property Management

  1. Standards, Measurements and Best Practice
  2. Centralising Maintenance
  3. Communication
  4. Engaging with Tenants
  5. Engaging with Landlords
  6. Engaging with Tradespeople

Investment

Only $199.00 per person including GST. 

Member Pricing

Member Badge


Real Estate Dynamics Membership
Free and unlimited access for your team

Clients with a legacy membership may be eligible for discounts. For more details, please speak to our team.

 

CPD Points

Tasmania - this course has been approved by the Property Agents Board for 3 CPD points.
Western Australia - this course has been approved by the Commissioner for Consumer Protection for 1.5 elective CPD points.

Delivery Method

A learning program to suit your schedule!  

This course is designed as a self-paced eLearning program, completed fully online, consisting of seven (7) modules, quizzes, resources, and post course action tasks to apply your learnings in your workplace.

Learning Outcomes

In this course you will learn to:    

  1. Apply the key concepts to take control of property maintenance to effectively monitor, measure and manage all aspects.
  2. Understand the significance of routine inspections in relation to preventative maintenance.
  3. Develop interpersonal communication skills that clarify repairs and maintenance requests with tenants and landlords.
  4. Evaluate communication protocols for repairs and maintenance.
  5. Implement processes to educate landlords and tenants on what constitutes an emergency and other maintenance activities.
  6. Associate the significance of actioning repairs and maintenance promptly with high quality service delivery and asset value protection.
  7. Integrate tradespeople into your business so that they feel like part of the team.
  8. Structure the tradesperson relationship to ensure their service aligns with your standards and systems.

At the end of this course, you will be able to execute new systems to take control of your maintenance practices to effectively monitor, measure and manage them, and demonstrate appropriate interpersonal skills to engage all stakeholders and ultimately boost operational efficiencies.

Who Should Attend?

Anyone involved and responsible for repairs and maintenance practices within an agency and any Property Managers who would like to develop their knowledge and skills in this area.

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