Creative Conflict Resolution

Do you feel that conflict is just ‘part of your working day'? Would you like to reduce and dissolve conflict fast? Would you like to feel in control when conflict arises? If so, this course is for you!

Description

Conflict happens when you have a situation in which your concerns, desires preferences, and/or goals differ from those of another person. It centres on the differences between two or more individuals (as well as groups or organisations) and how they choose to handle those differences.

The aim of this course is to have you develop a higher understanding of the root cause of issues, and how to competently face and resolve conflict efficiently in a high-stress environment. 

Topics

This course is broken into six (6) topics that focus on different aspects of conflict in Property Management:

  1. What leads to conflict in Property Management?
  2. Personal conflict response
  3. Managing the emotional climate
  4. Conflict communication skills
  5. Conflict solutions
  6. Post-conflict outcomes and countermeasures

Investment

Only $199.00 per person including GST. 

Member Pricing

Resource Member Badge

Resource Members
$159.20 per person including GST.
Training Member Badge Training Members
Free and unlimited access for your team
Agency Member Badge Agency Members
$159.20 per person including GST.
Accelerated Member Badge Accelerated Members
Free and unlimited access for your team


CPD Points

Tasmania - this course has been approved by the Property Agents Board for 3 CPD points.
Western Australia - this course has been approved by the Commissioner for Consumer Protection for 1.5 elective CPD points.

 

Delivery Method

A learning program to suit your schedule!  

This course is designed as a self-paced eLearning program, completed fully online, consisting of six (6) modules, quizzes, videos and resources to apply your learnings in your workplace.

Learning Outcomes

In this course you will learn to:    

  1. Understand your personal conflict style
  2. Discover the five (5) factors that influence human responses
  3. Learn the 'magic' seven (7) steps to increase your effectiveness when conflict arises
  4. Recognise conflict as an opportunity to enhance workplace and customer relationships and improve systems and processes
  5. Solve problems and reduce the likelihood of conflict by using proven communication processes
  6. Assess and reduce risks in conflict situations

Who Should Attend?

This course is suitable for anyone who would like to develop their skills and knowledge in Conflict Resolution, especially Property Managers, their Department Leaders and Administration team members who deal directly with clients.

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